News from Bolton at Home

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It's CSI – Bolton!

Did you know we have our very own team of CSIs? They are Customer Service Inspectors, aka volunteers who investigate, in forensic detail, the services you receive.

They review our services, perform reality checks and mystery shop. Their commitment to the force leads to improved services and better customer experiences.

Current investigation: repairs that we charge you for.

The CSI’s have spoken with customers recently charged for a repair and they’re writing up their recommendations for our service.

Team profile: the CSIs have a variety of backgrounds. They include:

  • Magistrate
  • Welder
  • Nurse
  • Policewoman
  • Customs officer
  • Parent carer
  • Council employee
  • Scientific employee researcher

If you’re interested in joining the team and fancy a bit of forensic research, get in touch with 'Special Agent' Melanie Johnston on 01204 328078 or by email to melanie.johnston@boltonathome.org.uk

It’s open to everyone, regardless of age, disability or whether you’re in work or retired.

For more information on our Customer Service Inspectors, click here.