News from Bolton at Home
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Awaab’s Law: Putting your safety first
At Bolton at Home, your safety and wellbeing are our top priority. That’s why we fully support Awaab’s Law - a new law that makes sure health hazards in homes are dealt with quickly and properly.
What is Awaab’s Law?
Awaab’s Law is named after Awaab Ishak, a two-year-old who sadly died in 2020 due to mould in his home. His family raised concerns, but no action was taken. His story led to a national change - and this law is the result.
From 27 October 2025, all housing associations must follow strict new rules to fix health hazards like damp, mould, and emergency repairs within set timeframes.
What this means for you
If you report a safety issue in your home, we’ll legally be required to act quickly. Here’s what you can expect:
- Emergency hazards made safe within 24 hours.
- Significant damp and mould hazards investigated within 10 working days.
- Written findings shared within 3 working days.
- Urgent safety works started within 5 working days.
- All necessary works completed as soon as possible (Started no later than 12 weeks).
- If your home can’t be made safe, we’ll move you to suitable temporary accommodation at no cost to you.
- We’ll keep you informed and supported throughout
This law strengthens your rights and helps us deliver the high standards you deserve.
Working together to keep homes safe
We’ve strengthened our colleague training to make sure everyone knows how to spot and report potential issues - even if they’re just passing through your home for a visit or repair. We all have a role to play in keeping homes safe.
Worried about damp or mould?
We’ve created a dedicated page with practical advice and support around damp and mould - including what to expect from us and how we respond. Visit: How to deal with damp, condensation, and mould | Bolton at Home
You’ll find:
- Tips to prevent and manage damp and mould.
- Information on what happens when you report a problem.
- Advice on keeping your home healthy.
- Helpful videos and much more.
Need to report a problem?
If you’re worried about damp, mould, or any safety issue, please don’t wait. Contact us straight away so we can investigate and take action.
Call us on 01204 328000
What happens when you tell us about damp and mould-related issues in your home - Robbie explains: