Local standards header

Decorative header image reading 'Our local standards'.

Our new local standards

Our local standards developed with our customers are:

  • Treat you and your home with respect
  • Deliver high quality services to agreed standards and fix things quickly if there is a problem
  • Keep you updated - you should never need to chase us
  • Provide services within the agreed timescales
  • Keep our promises and treat you fairly.

To monitor and report these standards:

  • We will check how we are doing by working with customer and staff representatives to measure our performance.
  • We will use different ways to check how we are doing such as customer feedback, mystery shopping, performance measures, service reviews.
  • We will check that the standards are being met on a variety of service areas chosen by our Customer Scrutiny Panel.