Tenant survey: repairs
If you’re a Bolton at Home tenant, it’d be great if you could fill out a short survey by following this link: https://bit.ly/338E3DL. We’d like you to tell us how reasonable you think our timescales are for visiting your home to carry out emergency, urgent or routine repairs. Also, the most convenient times and days for us to visit you from Monday to Saturday. Fill out the survey and go into a prize draw for vouchers. The survey will be open until Monday 21 October 2019.
Repairs are a huge part of how we work to provide you with a quality home. Between April 2018 and March 2019 we fulfilled 27,311 appointments where we were called out to fix something or to maintain your homes; including gutter cleaning, gas servicing and bringing empty properties back into use.
It’s important that we have a clear, fair and effective Repairs Policy providing a foundation for all of this work. The policy sets out our repairs and maintenance responsibilities as well as what you would be responsible for, how much of a priority we consider different types of repairs to be and timescales to visit you depending on what’s needed, and the types of repair work that we’re entitled to charge you for.
You can see a copy of our current policy by clicking here.
We’re reviewing our policy and will use your feedback on response and appointment times. We’ll make sure our policy is up-to-date with new legislation. And, from listening to previous feedback from tenants, we’re looking to upgrade our service to you in areas such as replacing bathroom and kitchen doors, replacing failed double glazing in any room and installing ventilation before we re-let a home or if needed due to condensation.
We’ll take recommendations to our Operations Committee and Board later this year.
PRIVACY NOTICE: your answers will only be used to help us to understand our tenants’ views in this area.
You can complete this survey anonymously, with no need to provide your name and contact information unless you’d like to enter the prize draw. Feedback will be retained electronically for up to two years and will then be deleted from our systems.
Bolton at Home has a wider corporate privacy notice in place. Full details of which can be found by clicking here.
If you have any questions about how Bolton at Home processes your personal data more generally, or if you would like to exercise your rights in respect of the personal data that Bolton at Home is processing, please contact our Information Governance Team by email to IG@boltonathome.org.uk
If you're dissatisfied with how Bolton at Home processes your personal data, you have a right to lodge a complaint with the Information Commissioner's Office by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by emailing: email@example.com.
REPORT A REPAIR: To report an emergency repair, phone 01204 328000 24 hours a day 7 days a week. If you need to report a repair that isn’t an emergency, please phone 01204 328000 between 8am and 5.30pm Monday to Friday.
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