Get in touch
If you need advice about your tenancy you can get in touch with us on 01204 328000.
The business must be legal, and there should be no safety risk or chance of your neighbours being
Certain types of businesses are not allowed, such as vehicle maintenance, running a taxi service or using your home as a bed and breakfast establishment.
You will need our permission in writing to run a business from home, so please contact us if you intend to do so.
We cannot get involved in deciding who should become the sole tenant.
Only the courts can do this. If you cannot agree between yourselves, you should seek legal advice. We are often asked if we can provide another home for a partner who has to leave a shared tenancy.
If you want further information, please contact us for advice.
We keep details such as your name, date of birth and correspondence relating to your tenancy on file and on our computer system.
This information is covered by the Data Protection Act 1998. We will only collect information from you which is necessary for us to provide you with a service.
You have the right to look at your tenancy file to check the details and make sure the information is correct.
You also have the right to challenge the accuracy of any information we have about you.
Your request must be in writing, signed and include sufficient details for us to identify you. You may wish to use our form to help you with this.
We may charge a fee to allow access to your files in order to cover the administration costs (details are available on our website). This fee must be paid in advance.
Access to your file will be made available within 40 days. If you have any queries about your tenancy details please contact us.
You can take in lodgers at your home with our permission if it will not become overcrowded and you do not live in sheltered accommodation.
We will want to make sure that the property is not becoming too overcrowded and, if you live in specialised accommodation, we will need to make sure that the lodger also meets the letting conditions for that type of property.
If you receive housing benefit, you must tell the council of any changes to who is living in your home as your
entitlement may be affected.
The lodger will not have any rights with us, and must leave the property if you or we end your tenancy.
We want you to maintain your tenancy for as long as possible and we can only end your tenancy by asking the court to allow us possession of the property.
The main reasons why we would do this are:
If we are seeking to end your tenancy you will, of course, be told of any problem at an early stage and we will expect you to agree to put things right. If you fail to do so we can serve a Notice Seeking Possession and apply to the court for possession of the property.
Joint tenancies are usually created when two or more adults are housed together at the beginning of a tenancy.
If the relationship breaks down; you should discuss your joint tenancy with the our team at your nearest neighbourhood office or alternatively seek independent legal advice.
Your responsibilities are set out in detail in your tenancy agreement. They are there to protect our properties, but also for your benefit. This makes it easier for action to be taken against the small minority of tenants who cause a nuisance to others.
If you break any of the terms of your tenancy agreement we may take legal action. This could include eviction. It is our policy to evict only as a last resort.
Your main responsibilities are:
This is the document you signed when you moved into your home. It sets out your rights and
responsibilities and also our rights and responsibilities. It is a legal contract and can be enforced in court.
There are two main types of tenancy agreement: an assured tenancy or a starter tenancy.
The majority of our tenants have assured tenancies. If you are unsure which tenancy you have, please contact us.
Remember: the tenancy agreement sets out the rights and obligations of both the tenant and landlord. Please read your tenancy agreement for your full list of rights and responsibilities.
A summary of your rights as a tenant are: