An update on some of the things we've been doing to respond to your feedback.
You asked our Customer Involvement team for more variety and new courses to be included in the 2011 training programme.
We are currently providing new courses like Basic DIY, Herbs and cooking, Discovering the internet and Project Management.
You said you wanted our Customer Involvement team to provide more accredited training courses.
We now provide more accredited courses such as Health and Safety, First Aid, Money Skills, Basic Food Hygiene and Bolton University’s NVQ3 Introduction to Regeneration course. We are also piloting the Chartered Institute of Housing Active Learning for Residents Level 3 Award in Resident Scrutiny with volunteer customer inspectors.
Interested in our training programme? Get more information here
You asked for more customer friendly complaints letters.
We reviewed our letters with input from customers and made changes to make them more customer friendly.
You want us to let you know if we have attended an appointment to carry out an external repair.
We told our operatives about this and they were reminded of this and the need to leave a card, to let the customer know that work has been carried out when they weren't in.
You asked for more information for relatives about ending a tenancy when they are dealing with the death of a relative as the 'next of kin'.
We provided improved information for the 'next of kin' to guide them through the processes that relate to ending a tenancy with Bolton at Home.
For more information on ending a tenancy following the death of a relative click here
You wanted an improved customer satisfaction form and processes.
We reviewed the form with customers and will be introducing changes to the process for gathering the information in 2012.