Together they decided that “homes and neighbourhoods we can all be proud of” summed up what to expect from Bolton at Home and how we will meet customers’ expectations.
On a day-to-day basis, we’ll do this by:
• Delivering on our promises.
• Being open, honest and fair.
• Listening to you and learning from what you tell us.
• Working with you to get it right first time.
• Delivering service that are flexible and adaptable.
• Welcoming change to improve what we do.
We know we have many big challenges ahead. We are confident we have an organisation that can deliver all the promises made to tenants and customers.