What to expect of the sign up process
Before we both sign the tenancy agreement, there are some things you’ll need to do to prove that you are eligible and finally we will discuss your income and ability to pay your rent.
Firstly, you’ll need two satisfactory references. We’ll let you know what sort of referees we’re looking for. We do this to make sure you are able to look after your property and have no history of antisocial behaviour. We’ll complete a form with you, giving you the opportunity to point out any support needs you may require to help you maintain your tenancy.
Next, we’ll ask for details of any benefits you receive, proof of your identity and national insurance number and, in some instances, immigration documents.
Finally, you’ll meet with one of our income management staff so that we are confident of your ability to pay your rent and give you the chance to discuss any relevant financial issues.
Once we’ve gone through all these steps and we are both happy, then we’ll sign your tenancy agreement. At this time you’ll also need to pay your first month’s rent. The first 12 months of your tenancy is classed as an “starter” tenancy. Follow the links from this page for more information on what that means.
If you need an interpreter or documents translated into other languages then we can arrange for this to happen.
We know that for many young people, taking on a rented property is a big step, so throughout the sign up process our Tenancy Support Officers are available to provide extra help to the under 25’s. Our neighbourhood office teams are there to assist all of our customers throughout their tenancy.
Post Sign Up Visits
During your new tenancy sign up we will make an appointment to come and see you to check how things are going and provide you with further information.
If you are under 25 years of age we will aim to visit you within 14 days of your new tenancy starting
If you are 25 years or older we will aim to visit you within 42 days.
During the visit we will ask you for any outstanding information about a Housing Benefit application, discuss any matters regarding your rent and tell you about ways to get involved with Bolton at Home and provide inforamtion about local residents associations. We may discuss any support we have agreed to provide you and it also gives you an opportunity to ask us questions about your tenancy or raise any concerns, you have.
Reporting Repairs
During the new tenancy sign up the Housing Officer will make you aware of any repairs that are identified and still outstanding at the start of your tenancy. These repairs will be carried out within 12 weeks of your tenancy starting.
For the first 2 weeks of your tenancy you may report any additional repairs to Bolton at Homes Liaison Repairs Team. These repairs will be completed within 4 weeks of the date you reported them. Contact details will be provided at tenancy sign up.
Once you have had your tenancy for 2 weeks any further repairs or maintenance identified after this date must be reported to the Contact Centre by ringing 01204 338200.