Gas safety

We have a responsibility, under the Gas Safety Regulations, to carry out annual gas safety checks on appliances we’ve installed in your home.

You and your family could be at risk if these safety checks are not carried out as a faulty appliance can emit harmful carbon monoxide fumes or natural gas can escape and cause an explosion. For that reason, we ask that you co-operate with us as we arrange appointments and visit you to make these checks.

The checks are carried out by our team of trained Gas Safe registered engineers. They work Monday to Saturday, 8.00am – 8.30pm to carry out this service.

What do our engineers do on an annual safety check?

Carry out safety checks to flues, pipe-work and heating appliances that are our responsibility (we’ll need access to all rooms to record the appliances within the property)
Check smoke alarms that were installed by us
Provide a copy of the safety check
Carry out visual checks on appliances owned by you

Arranging to check your appliance

When a safety check on your appliance is due, we’ll send you a letter 10 days beforehand. This will enable you to agree a time slot or change the date if it isn’t convenient. You can do this by contacting us on 01204 335060 9.00am - 4.00pm Monday to Friday.

A couple of days before your appointment we’ll send you a reminder slip to ensure we can gain access to your home. Remember, you have a duty under your Tenancy Agreement to allow us access to your property. If our engineer can’t gain access he’ll leave a card asking you to contact us on 01204 335060 and a further appointment will be arranged. If you don’t contact us we will send you a second appointment.

If after two appointments we’ve been unable to complete the required safety checks, which are required by law, you have 30 working days to contact us to arrange access before we start legal proceedings which could potentially lead to your eviction. Please don’t ignore the appointments as this may put your safety and the safety of others at risk.

Things to do if you think you have a gas leak or a faulty gas appliance

If possible turn off the gas supply at meter (if the meter is located in the cellar or basement, we advise you not to enter)
DO NOT turn the gas back on until the fault has been repaired
Turn off gas appliances, DO NOT use until checked by our engineer
Open all doors and windows
DO NOT use any electrical appliances or switch on or off any switches
Extinguish all naked flames
DO NOT SMOKE
Ring National Grid on 0800 111 999
If the property has a door intercom system, please open the door manually when the engineer arrives
If the incident has made you feel ill, then seek medical advice

Safety checks on your own appliances

If you own a gas appliance it is your responsibility to arrange for a safety check to be completed. This needs to be done every 12 months, by a Gas Safe registered engineer.

If you’d like to install your own gas appliance you must first get written permission from us. You will need to complete a ‘Tenant Permission Request Form’ which is available from at your local neighbourhood office or by calling 01204 338200.

Once completed, send the form to your Tenancy Services Manager at your local neighbourhood office.

Be safe with gas in your home

If you smell gas or suspect a gas leak ring National Grid on 0800 111 999
Report any problems with our appliances to 01204 338200
Report the fault immediately if:
- there is sooting or staining marks on or around the appliance
- there is a yellow or orange flame rather than blue
- if the pilot light keeps blowing out
Don’t reduce or block ventilation of gas appliances
Don’t not block gas flues or chimneys
Be aware of gas or carbon monoxide leaks
If you buy second hand gas appliances, always buy from a reputable company
Don’t try any DIY repairs or installations with gas appliances or pipes