At the end of March 2011, the Council transferred its housing stock to Bolton at Home. The transfer will see around £124m being invested in homes and estates over the next five years. This includes:
- External refurbishment to help protect homes e.g. work to roofs, brickwork, rainwater goods and external doors.
- Installation of modern energy efficient heating and insulation systems which could help tenants benefit from lower fuel bills.
- Electrical rewires (including extra sockets) or upgrades, where needed.
- Further door replacement schemes to offer added security.
- Where needed and appropriate, security measures such as CCTV, door entry systems and security lighting will be provided as well as essential equipment for the antisocial behaviour team.
- Improvements to estates and areas, including new fencing, and improved pathways to properties.
Some of the promises that we have already delivered on are:
- Texting or voice mailing appointment reminders to customers
- We promised to appoint more repairs. Prior to transfer 72% of repairs were appointed. By December 2011 we were appointing 91%.
- We improved our response time for emergencies from 24hrs to 12hrs and we are completing 92% within the new target
- We promised to introduce a new category of emergency job with a 2hr response time for extremely severe situations and we are completing 74% within target and aim to get better.
- We consulted with customers on the need for a new evening and Saturday service for non- urgent repairs. We started the new service in November 2011 and it is proving very popular with customers who are generally out during the day.
- The governance review has been completed. The Customer Committee has been meeting since 2011 and they will carry out service reviews in 2012.
- Joint working between our housing and regeneration teams has established a process which will ensure annual garden inspections
| Quarter 4 2011-12
2011 - 12
2011 - 12
|Total by end
| Electric rewires
| External improvements
| Window replacement
| Heating systems
| Kitchens and bathrooms
| Fencing (homes receiving)
| Wider environmental works