Using your technology to help you to continue living independently
Careline is our 24-hour, 365-day-a-year community alarm service which helps elderly or vulnerable customers to continue living independently whether you are our tenant, living in private rented accommodation or an owner occupier.
Using special equipment and at the touch of a button you can get help from experienced operators based at our modern control centre. Staff are ready to respond if emergency assistance is required, at any time of the day or night. Careline also have a back up control centre to ensure a round the clock service even in the event of our primary control centre being shut down for any reason.
Careline can provide emergency assistance to people of all ages, those with disabilities or long term illness, people experiencing domestic violence or who just want reassurance that someone is there to help if needed.
In your home we’ll install an easy to use piece of equipment which is a small base unit which connects to your own telephone and you will get a pendant which you can wear in a number of ways.
A powerful microphone and transmitter in the Careline base unit means that our Careline operators can still hear you and speak to you even if you cant get to the telephone.
If you are suffering from domestic violence, Careline can supply special silent equipment that alerts our operators but does not sound within the house.
Simply press the alarm button on either your pendant or on your Careline base unit. This puts you in contact with the Careline control centre.
Our experienced operators will quickly assess the situation and respond appropriately. They will call a doctor, friend or relative, send out our mobile response staff (if you live within the Bolton Borough) or contact the emergency services.
Careline can also help you if you’re being discharged from hospital or if you’re being cared for by someone. In this circumstances we can usually provide our Careline service free of charge for four weeks.
What will Careline cost?
There is a weekly charge for Careline.
In some circumstances you may get help with these charges through a Supporting People Grant (if you are currently in receipt of housing benefit, you’ll automatically receive a Supporting People Grant).
You can apply for a Supporting People Grant through a Fairer Charging assessment.
In some circumstances you may also be exempt from VAT on the Careline charges
For advice on charges, grants and exemptions, just give us a call.
Weekly charge £3.89 (incl. VAT) £4.67
Monthly charge £15.56 (incl. VAT £18.67
Yearly charge £186.72 (incl. VAT £224.06)
Out of borough monitoring :-
Weekly charge £4.25 (incl. VAT £5.10)
Monthly charge £18.42 (incl. VAT) £22.10
Annual charge £221.00 (incl. VAT £265.20)
You can request a free demonstration if you would like to try the equipment.
Paying your Careline charge
You can pay your Careline charges on-line at https://www.payments.bolton.gov.uk/payments/
For other payment methods, visit https://www.payments.bolton.gov.uk/forms/
For more information on any aspect of Careline, contact us:
Call: 01204 335733 (lines open 24 hours a day, 365 days a year) Fax: 01204 331789
123 Prince St
Or you can download the "Support services for tenants" chapter from your tenant handbook here.
If you require this document in any other format, including an alternative language, braille, audio, large print or translation please phone 01204 335531.