What do we want to achieve?
We want to give all our customers the chance to tell us what you think about the services you receive and to influence the decisions that affect your neighbourhood.
If you’re a tenant, resident or leaseholder, you're our customer and your views are important to us.
From this page you can download the full Community engagement strategy
or shorter version All together better
So, what's involvement all about?
It's simply about giving some of your time helping us improve our services, working in your community, or doing things for your community. The result? You can make a real difference to our services for all customers or to your neighbourhood and the people who live there.
Some people are put off because they think they'll have to give up too much time or they feel they might not have the knowledge to really influence decisions. Don't worry. There are lots of different ways you can get involved and there'll always be someone there to support you.
Our aim is to ensure that you know how, when and why you can get involved and how your involvement will benefit you and other customers.
For more information about being involved with us or your community, please visit the other pages in this section of the website or download the "Be involved" chapter from your tenant handbook here.
If you require this document in any other format, including an alternative language, braille, audio, large print or translation please phone 01204 335531.
Alternatively, contact the Customer Involvement Team:
Call: 01204 335779
Text: 80800 FREE of charge.
Please ensure the word ‘citeam’ is at the start of the text or we will not receive your message.