Telling customers what we’re doing to respond to their priorities
We regularly ask our customers what they think of the services we offer, how well we deliver them and what they’d like to see in the future.
The feedback clearly shows that our customers place most importance on our ability to:
- Carry out repairs and maintenance
- Tackle antisocial behaviour
- Create a community where they want to live
- Keep them informed and take their views into account
In response to this in 2009/10 we’re:
- Continuing to invest to ensure customers’ homes are kept at the ‘Decent Homes Standard’
- Introducing new computer systems to improve efficiency and to offer customers greater flexibility when booking appointments
- Carrying out external refurbishments to 978 houses, installing 899 new heating systems and improving kitchens and bathrooms in 840 properties
- Targeting resources and coordinating the introduction of 19 centres across the borough where hate crime incidents can be reporting in confidence and managed sensitively by trained staff
- Partnering with the ‘Homes and Communities Agency’ and Bolton Council to build 40 new homes this year as part of our ‘Transforming Estates’ initiative which will deliver up to 6,000 new homes of the next 12 years
- Developing our neighbourhood management team to develop services and create employment and education opportunities tailored to local community needs
- Working with 34 residents’ associations and 12 action groups across the Bolton borough
- Launching a revised Community Engagement Strategy which will provide opportunities for customers to get involved with Bolton at Home in a way and at a time that is most appropriate for them
For more information read our Annual Performance Report for 2008/9 and our Community Engagement Strategy.