Annual report for April 2015 to March 2016

Welcome to our annual report. On these web pages you can read, watch and hear how we’re performing and learn what we spend on services for you.

We thank our Customer Committee for helping us to highlight some of our proudest neighbourhood achievements and partnerships with communities. We hope you find these stories interesting and inspiring.

Please take a minute to learn more about our Customer Committee. To get to know who they are and what they do, click here.

Here are some selected highlights. Please follow the links in the boxes for full details.

Animateg graphic showing highlighted performances stats. 314 people into work. 97% of repair appointments kept. £1.68million saved by customers through money advice. 8,330 beneficiaries of creative arts projects. 98% customer satisfaction with our contact centre's services.


Supporting communities: how we performed

How we spent each pound

For a detailed breakdown, click here.

Graphic showing piles of pennies to represent spend on different services from each pound

Our plan

Our plan

Our plan sets out the strategic direction of Bolton at Home over the next five years. You can read more about this and view our plan here.

Drive through Bolton

Coming in December, we've got an exciting new feature that's sure to be a hit if you fancy taking control of the budget here at Bolton at Home. We've designed our 'Drive through Bolton' game to give you an entertaining and interesting opportunity to manage our finances, whilst seeing some our projects in action.

If you have any comments about our annual report, please get in touch.