Customers behind the wheel: Rick Hannis (left) and Margaret Hannis (right) were among the many tenants and residents from across the borough to join Noel Spencer, Chair of Bolton at Home (centre) at the Customer Involvement Conference

Customer conference goes from strength to strength

16-NOV-06

Hundreds of tenants and residents from across Bolton took part in Bolton at Home’s annual Customer Involvement Conference recently.

A celebration of customer involvement within Bolton at Home, the event at the Reebok Stadium gave customers an opportunity to share ideas and take away new skills and knowledge to benefit their local communities.

Visitors included representatives from Bolton at Home’s neighbourhood and local community panels, residents associations, customer inspectors and community groups.

Sixteen interactive and informative workshops included:

• looking at the future for neighbourhood planning
• shaping Bolton at Home’s repairs service
• involving young people in building stronger communities
• identifying new and emerging communities in Bolton
• exploring the work of the Bolton Affiliation of Tenants and Residents Associations (BATRA)

Noel Spencer, Chair of Bolton at Home, said: “This event is interesting and enjoyable as it celebrates and promotes the valuable work that customers do to make a real difference in their local communities.”

Margaret Hannis, from Horwich, said: “The workshops are absolutely brilliant. They provide a great way of learning how we, as customers, can influence the services that we receive. They are fun and should inspire more customers to get involved.”

Anne Percival, from Firwood and Moorfield Residents Association in Tonge Moor, added: “It is amazing to see what can be done when communities work together. We will go back to our local areas with the knowledge and ideas to build stronger communities.”