Performance Sub Group

27th March 2006

Agenda

All links to documents below are in Word format. Documents will open in a new window

• Apologies for Absence
• Declarations of Interest
• Minutes of Previous Meeting held on 13th February 2006
• Rent Arrears and the Bad Debt Provision - presentation
• Proposed Sub Group Members Learning Events 2006/07
• Customer Relationship Management (CRM) Service Level Agreements for the Low Level Rent Agreement Service and the provision of One Stop Services
• Customer Relationship Management (CRM) Service Level Agreement – Housing Repairs
• Performance Sub Group - Forward Planning Timetable. Report and Forward Planning Timetable
• Bolton at Home’s Comparative Performance 2004/05 and 2005/06 (quarter 3)
• Performance Sub Group – What’s Working Well/What’s Not - verbal
• Items for The Board to note - verbal
• Any Other Business
• Date of Next Meeting – Monday, 15th May at 12.30pm