Antisocial behaviour
Nuisance
Racial harassment
Service standards
Useful links
Antisocial behaviour is: “any behaviour which interferes with the peaceful
enjoyment of the home and surrounding area.” (Source: Hunter, Nixon and
Shawe 2000, Tackling Antisocial Behaviour)
Bolton at Home is committed to investigating and resolving cases of
antisocial behaviour, nuisance, racial harassment and hate crime. We will
ensure all reported incidents on estates managed by Bolton at Home and all
cases on designated private sector renewal areas are sensitively
investigated and resolved.
Appropriate action will be taken against offenders and support provided to victims of antisocial behaviour, nuisance, racial harassment and hate crime.
Antisocial behaviour includes serious incidents – threats of physical violence and actual violence, serious criminal damage to property, racial harassment, hate crime, drug issues, domestic violence, ongoing harassment or intimidation.
Nuisance includes noise nuisance, youth nuisance, dogs barking, untidy gardens, frequent visitors to property late at night causing nuisance where there is no criminal activity, fly tipping, non-racist graffiti, parking and boundary disputes.
Racial harassment is: “any incident which is perceived to be racist by the victim or any other person.” (Source: Stephen Lawrence inquiry report). Hate crime includes incidents which target someone specifically because of who or what they are for example, because of people’s sexual preference, disability, mental health issues and learning difficulties.
If you make a complaint we will offer you an interview within the following timescales:
Customers reporting antisocial behaviour, nuisance, racial harassment and
hate crime will be kept up to date regularly with progress in relation to
their complaint
For more information click here
or contact your local
neighbourhood housing office.
If you have a
suggestion, complaint or compliment about how we can improve our services, or
would like to complain to us about a
service you have received. This form is available from reception areas, or
contact us directly on (01204) 335765 or 335721 and we will send you one. You can also
give us feedback in writing to:
Customer Care Team
Bolton at Home,
FREEPOST NAT13006
Bolton,
BL1 8ZZ
Or email
housing.complaints@boltonathome.org.uk
If you would like any of this information in any other format including
Braille, large print, audio or translated into another language, please
contact (01204) 335744.
For other services standard information please use the link below.
Service standards
Suggestions, complaints or compliments
