Service standards

This information is all about the services we provide to Bolton at Home tenants and the standards we aim to achieve. 

The following information is available: (Word documents open in a new window)

• General service standards (Word document)
• Customer suggestions, complaints and compliments
   
• Concierge and CCTV, Private Sector Renewal and Environmental services in your neighbourhood (Word document)
• Customer involvement and Housing Percent for Art (Word document)
• Dealing with antisocial behaviour, nuisance and racial harassment
• Disability Grants and Adaptations, Sheltered Housing Service and Supported Housing Service (Word document)
• Finding a home to rent, dealing with tenancy matters and paying your rent (Word document)
• Plum recognition and rewards initiative (Word document)
• Repairing your home, Capital Improvement Programme and Managing empty properties (Word document)

Contact us

If you would like any of this information in any other format including Braille, large print, audio or translated into another language, please contact (01204) 335744.

Useful links

Neighbourhood Housing office contact list