At Bolton at Home we are committed to continuously improving our services. We monitor how well we are performing throughout the year against Government set indicators, locally set indicators and service standards. The Service Standards Leaflets tell you what standards you can expect to receive.
Bolton at Home monitors and reports its performance each quarter, through the Business Plan Monitoring Reports. Click on the links below to view the most recent Business Plan Monitoring Reports.
(All documents are in Word format and open in a new window)
In addition performance information is available about services in each neighbourhood area. Click on the links to view the most recent reports.
Bolton at Home has received the coveted Audit Commission 3 star award, for the delivery of its Housing and Regeneration services, which it delivers on behalf of Bolton Council.
Since becoming an arms length management organisation in December 2002, Bolton at Home has completely reorganised both the structure and the service delivery in order to improve the organisation, and to put its customers first.
The organisation was first inspected by the Audit Commission in July 2003, receiving 2 stars out of a possible 3 and was given ‘excellent prospects for improvement’. Those excellent prospects have now become a reality as Bolton at Home is the first organisation in the North West to receive 3 stars from the Audit Commission.
The uniqueness of the organisation is in its ability to include both technical services and the regeneration of both public and private sector housing and neighbourhoods in Bolton.
Bolton at Home re-inspection report (opens in a new window)
For more information contact the Best Practice and Performance Team.
Best Practice and Performance Team,
Bolton at Home,
1-3 The Courtyard,
Calvin Street,
Bolton.
BL1 8PB
Tel: 01204 335103
Fax: 01204 335662
Email:
BHperformanceteam@boltonathome.org.uk
