Paying your rent without leaving the house
Alternative ways to pay your rent
Collecting debts from former tenants
Current tenants
Former tenants
Current and former tenants
Contact us
Comments, compliments and complaints
Useful links
Bolton at Home aims to provide a range of payment options and locations to suit our customers.
If you have a bank or building society account, the easiest way to pay is by direct debit. When the completed form is received we will set up the direct debit with your bank. Once we receive your completed form we will do the rest, including any relevant changes if your rent goes up or down. We will always notify you of any changes to your direct debit. Click on Useful Links for a direct debit form.
You choose your preferred payment date. The completed form needs to be forwarded to your bank or building society for them to set up payments. Click on useful links for a standing order form.
If you wish to use your debit/credit card, e.g. Maestro, Visa, Mastercard, delta, Solo simply telephone (01204) 331634 with details of your card and how much you wish to pay. If you use a credit card to pay a surcharge may be payable. You may also pay by clicking onto the 'on-line' payment link under useful links.
If you have a credit or debit card you can pay online by clicking on the link below in useful links. You will need to have your bill and credit card or debit card ready.
Click on this link for further details (Bolton council site, opens in a new window).
You can pay at any Post Office, or PayPoint outlet. For details of your nearest outlet contact your neighbourhood office or go to www.allpay.net/outlets.php4 (external site, opens in a new window).
Payment can be made by cash, cheque, credit or debit cards at:
Bolton Town Hall One Stop Shop, Victoria Square, Bolton, BL1
1RU
Monday to Friday 9.00am to 5.00pm
Payments are not accepted at the Neighbourhood Offices.
Cheques should be made payable to Bolton MBC, crossed 'A/C Payee' and posted to Director of Corporate Resources, PO Box 4, Town Hall, Bolton, BL1 1RX, please remember to include your rent reference on the reverse of your cheque. Cash should not be sent through the post.
The Former Tenant Arrears Service is part of Bolton at Home and is responsible for collecting:
We check and discuss the debts with our customers, make arrangements for repayments and help with future re-housing.
Current tenants should contact your Neighbourhood Office.
The Former Tenant Arrears Service can be contacted on (01204) 335252 or by
writing to:
FTA Service
Bolton at Home
4, The Courtyard
Calvin Street
Bolton
BL1 8PB
If you would like more information, or have a comment, complaint or
suggestion about how we can improve our services or complain to us about a
service you have received. A form is available from reception areas, or by
using the feedback link below or contact us directly on 01204 335765 and we
will send you one. You can also give feedback in writing to:
Best Practice & Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ
Or email
Housing.complaints@boltonathome.org.uk
Pay your rent 'on-line'
Service Standards
Standing Order form (Word
document, opens in a new window)
Direct Debit form (PDF
file, opens in a new window)
Feedback form
