Under your tenancy agreement you have a duty report repairs, you should contact Bolton at Home as soon as possible.
You can report a repair by phone, online, in person or by writing to us.
Emergencies
Reporting a repair online
By phone
In person
In writing
Comments, compliments and complaints
Useful links
If you smell gas or have fumes escaping you must always telephone the
National Gas Emergency Number: 0800 111 999.
If your repair is an emergency i.e. lives, health or property is at risk,
you must always telephone the Emergency Repair Line on: 01204 338200. This
service is available 24 hours a day, 7 days a week.
This number covers the whole borough, so use it wherever you live. This is
not a 999 emergency service; however if you require information regarding
police, fire or the NHS click on the links below.
You must only use the emergency service for genuine cases. You will be
charged if you call out the service and it is not an emergency. (Link to rechargeable repairs.)
Use the links below to access information regarding the National Grid and
United Utilities.
NEVER USE THIS ONLINE SERVICE TO REPORT AN EMERGENCY REPAIR, ALWAYS
USE THE REPAIRS LINE: 01204 338200.
Using Bolton at Home's online repairs reporting system, you can report a
repair at any time using the easy to follow diagrams. The system helps to
identify the problem and will provide you with advice along the way.
All requests will be verified before they are processed. It is therefore
important that you provide us with all the appropriate information including
a daytime telephone number as we may need to contact you to arrange a repair
appointment.
Once your repair has been processed you will receive notification through
the post.
Click here to report a repair online.
Phone 01204 338200 from 8am to 6pm, Monday to Friday.
Call into the One Stop Shop at Bolton Town Hall, between 8am and 6pm.
In writing to:
The Repairs Section
Adelaide House
Adelaide Street
Bolton
BL3 3NY
Best Practice and
Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ
Or email
Housing.complaints@boltonathome.org.uk
For more information on repairs please click on the link below to the tenants repair manual
Tenants Repairs & Maintenance Handbook (PDF - 1mb opens in a new window)
Disrepair Guidance
Housing Repairs Debris Hotline
Service Standards
Housing Office Contact List
Rechargeable Repairs
www.nationalgrid.com
(opens in a new window)
www.unitedutilities.com (opens in a new window)
Feedback
form
For the emergency services please use the following links
www.manchesterfire.gov.uk
www.gmp.police.uk
www.nhsdirect.nhs.uk
