Our Services to you
Getting help
What if I don't agree?
What if I still don't agree?
What if I'm 16 or 17?
General Standards
Comments, compliments and
complaints.
Getting in touch
This page gives you important information about:
If you have nowhere to live or won't have in the future, we can offer you
advice, assistance and possible housing. What we can do for you will depend on
your situation. If you are homeless and have nowhere to stay at night, you
will be offered advice and assistance on the same day. If you are homeless and
are due to come out of hospital, we will make sure you get advice and support
within five working days. Where we can, we will offer you temporary housing.
In some cases, we may be able to offer you permanent housing.
If you need help or want more information phone our Homeless Welfare Section
on 01204 335830 or call into the Housing Options Centre, The Link, 1
Silverwell Lane, Bolton BL1 1QN.
Or, phone our Housing Advice Service on 01204 335900 or call into the Housing
Options Centre, Silverwell House, Bolton BL1 1QN.
You can formally apply for assistance as homeless, and Homeless Welfare will
take details of and assess your circumstances. We will assess your application
under the 1996 Housing Act to determine what service is offered to you.
Contact Homeless Welfare for more details.
Once we've looked at your application, we will decide whether we think you
are homeless or not. If you disagree with us, you can ask us to review our
decision. We can look again at whether you should receive our help, what help
we should provide and what kind of housing you have been offered.
If you want a review, you must ask within 28 days of our decision. After
review has been held, we will tell you of the decision within 56 days of the
date you asked for the review. We will write to you with the reasons for the
decision.
The review will be carried out by an officer of the council who was not
involved in the first decision and who is more senior than the officer (or
officers) who made the first decision.
If you are still unhappy or we or we have not told you of our decision within 56 days of you asking for the review, you can appeal to the County Court. If you want to appeal to the County Court, you must do so within 21 days of our review decision.
If you are under 18, you should contact you local Social Services district
office and ask to see the Duty Social Worker.
You can get advice and support from the Housing Advice Service or contact
Bolton Young Person's Advice and Support Service on 01204 362002
(For more information click on link below)
We have a number of standards that all Bolton at Home services aim to meet:
We will answer letters and complaints within 10 working days. If we need to
investigate further and a full reply cannot be given, we will send you an
acknowledgement and then send the full reply within a further 10 working days.
You won't have to wait longer than five minutes in a reception area.
If you are not satisfied with the way you have been treated you can make an
appointment to see the manager.
We will regularly seek your views on the services we provide and use this and other information to monitor how we are performing. We will also take action if we are not meeting our standards and set targets for improving our performance.
We have a form on which you can make suggestions about how we can improve our services or compliment us on a service you received. We also have a complaint form, which is under number 2 in this series of leaflets. These are available from reception areas or contact us directly and we will send you one. You can also give us feedback via our website www.bolton.gov.uk. Just log on and go to the feedback button where you will find an email form. Fill it in, send it back to us and we will ensure your comments get passed on.
If you are homeless contact:
Homeless Welfare/
Housing Advice Service,
Housing Options Centre,
The Link,
1 Silverwell Lane,
Bolton
BL1 1QN
Tel: 01204 335830/335900
Bolton Young Persons Advice and Support Service,
BYPASS
Trinity House,
Breightmet Street,
Bolton,
BL2 1BR
Tel: 01204 362002
BASE Project,
Marsden House,
Marsden Road,
Bolton
BL3 2PF
Tel: 01204 454950
You can get this information in English, Urdu, Gujarati, on tape and in large
print. Contact our Fairness Team on: 01204 331048.
Homeless Welfare
If you are 16 or 17 years old and
homeless
