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Housing repairs - decoration and disturbance allowance

A decoration allowance is a payment given to a tenant for one of the following reasons:

The Council decides how much the payment will be by calculating it on a room to room basis.

A new tenant going into their new home

This decoration allowance is issued in the form of vouchers by the local housing office at tenancy sign-up, along with a list of materials which can be purchased and a list of participating suppliers. Tenants can exchange the vouchers for decorating materials at any of the stores listed. The voucher must be used within 6 months of issue. (Please see the link below for details of housing offices)

A List of participating suppliers and a Materials list is included in the sign-up pack for new tenants.

Following major repairs or programmed works within their home

A liaison officer visits each property prior to the commencement of major repairs or programmed work. During this visit, he/she will explain about the decoration allowance, details of which will vary depending on the type of work to be undertaken.

Further assistance in undertaking decorating may also be available for elderly or vulnerable customers.

Decoration Allowance Voucher scheme

Standard list of materials

There will be no refunds for under-spending, but customers may add to the value of the voucher using their own cash.

List of Suppliers participating in the Voucher scheme

Contact us

For further information please contact your local housing office.

Comments, compliments and complaints

If you would like more information, or have a comment, complaint or suggestion about how we can improve our services or complain to us about a service you have received.  A form is available from reception areas or by using the feedback form link below, alternatively you can contact us directly on 01204 335765 and we will send you one. You can also give us feedback in writing to:

Best Practice and Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ

or Email housing.complaints@boltonathome.org.uk

Useful links

Feedback form
Neighbourhood Housing office contact list

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