Summary of the scheme
Premiums
How to apply
How
to make a claim
How to cancel insurance
or amend information
Contact us
The home contents insurance is
arranged through Norwich Union and is available to council tenants only.
Tenants must have a clear rent account to be able to apply for the insurance.
Events covered by the scheme include:
The scheme offers new for old cover. There is no excess to pay and no extra security requirements (e.g. window locks).
Premiums are payable weekly with rent.
Weekly premiums range from:
. £1.44 for £6,000
cover to £6.00 for £25,000 cover for people over 60.
. £2.16 for £9,000 cover to £6.00 for £25,000 cover for others.
If accepted onto the scheme, the tenant will receive a policy booklet together with a letter stating when the cover will commence.
An application pack, which includes a summary of the policy details, can be sent out or collected from any Housing Office (click on link for Housing Office contact list), or download the Home Contents Insurance Application Pack now (opens in a new window).
If a customer wishes to cancel their insurance or amend any information they need to complete the Tenants Contents Insurance Amendment/Cancellation form (see useful links below) or call into to any local Housing office for a form (details of local housing offices are available in useful links below)
Ring 01204 335246 - between the hours of 9.00am and 5.00pm (Monday to Friday) the Debit Control Section will post a claim form out (subject to the tenant having a clear rent account).
The claim form should be completed by the tenant and sent to the loss adjusters, whose address is on the form.
The loss adjusters will contact the tenant to make an arrangement to visit with a view to settling the claim.
Any further queries relating to the claim should be made to the Loss Adjusters, Robbins Response on 0845 601 0338.
If you would like more information, or have a comment, complaint or suggestion
about how we can improve our services or complain to us about a service you
have received. A form is available from reception areas, or by using the
feedback link below or contact us directly on 01204 335765 and we will send
you one. You can also give feedback in writing to:
Best Practice & Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ
Or email
Housing.complaints@boltonathome.org.uk
Debit Control
1-3 The Courtyard
Calvin Street
The Valley
Bolton
BL1 8PB
Telephone: 01204 335246
Or email
debitcontrol@boltonathome.org.uk
Tenants Contents Insurance Amendment/Cancellation Form
(opens in a new window)
Service Standards
Feedback Form
Neighbourhood Housing office contact list
