What is Careline?
Equipment
Summoning help
The mobile service
Shared care
Service for carers
What will Careline cost?
Charges for individual customers 2007/2008
Paying your Careline charges
How to apply for Careline
Referrals
Careline Cancellations
Contact us
Useful links
Careline is Bolton at Homes' emergency social alarm service. It operates from a modern control centre using the latest equipment and works 24 hours a day 365 days a year.
You do not have to be an elderly person to have Careline installed, we provide support to all members of the community, people of all ages with disabilities or long term illness or people experiencing domestic violence.
There are two operators working in the control centre at all times and there is a full back up system located in a separate location should the control centre need to be evacuated for any reason.
In your home you have two sophisticated but easy to use pieces of equipment which can be used to summon help. One is a small portable alarm button which can be worn on your person in a variety of ways. The other is a Careline telephone which can be used just like a normal telephone but also contains an alarm button. For customers who wish to keep their own telephone Careline can supply a unit which fits under the telephone and is also activated via an alarm button.
A powerful microphone and transmitter in the telephone unit means that our Careline operators can still hear you and speak to you even if you are unable to get to the telephone. The range of the equipment can sometimes reach outside of your property to your garden. The range can be tested during a demonstration or at the installation stage.
If you are suffering from domestic violence, Careline can supply special silent equipment that alerts Careline and the Police but does not sound within the house.
For further information on the Careline equipment used, please contact a Careline Operator on 01204 335733.
If you need assistance, you press the alarm button on either your pendant or on the telephone. This puts you in contact with the Careline control centre. We currently answer 96% of calls in less than 30 seconds.
At the control centre experienced staff will quickly assess the situation and respond appropriately. They will call a doctor, friend or relative, send out our mobile staff or if the worst happens, one of the emergency services i.e. Police, Ambulance, and Fire Service.
For the residents of Bolton Metropolitan Borough, Careline provides an emergency Mobile response service which is deployed at the discretion of the Careline control centre staff if appropriate.
The mobile staff will carry out a range of tasks depending on your needs at that time. Once we have visited, we may discuss with you your need for additional services. All staff are fully trained and carry identification.
Careline has a role in assisting people who are being discharged from hospital. If you are about to leave hospital you can have Careline installed free of charge for four weeks.
Careline can offer assistance to carers. If you are caring for someone then you can have Careline installed free of charge for four weeks.
There is a weekly charge for Careline and in some circumstances you may get help with these charges through Supporting People Grant. If you are currently in receipt of Housing Benefit, you will automatically receive Supporting People Grant.
If you are not in receipt of Housing Benefit, you can apply for Supporting People Grant through a Fairer Charging Assessment. This will be dealt with by the Careline Officer when you have your Careline equipment installed.
In some circumstances you may also be exempt from VAT on the Careline charges. Advice and assistance on VAT exemption will be given by Careline staff when your equipment is installed.
Residents of Bolton Metropolitan Borough
Annual Rental: £149.80 plus VAT where applicable (£176.01 including
VAT)
Equivalent to: £12.48 per month plus VAT (£14.67 including VAT)
Initial minimum term 3 months
Customers outside Bolton Metropolitan Borough
Annual Rental: £177.00 plus VAT where applicable (£208.00 including
VAT)
Equivalent to: £14.75 plus VAT per month (£17.33 including VAT)
We can also offer you a free demonstration for a week if you would like to try the equipment.
You can pay your Careline charges on-line by clicking on the link below.
This is a secure website belonging to Bolton Metropolitan Borough Council, who is a partner of Bolton at Home.
To pay your charge online:
Link to paying bills on-line (opens in a new window)
Methods of payments (opens in a new window)
If you would like to receive the Careline service, contact us on 01204 335733 or complete the online form. Lines are open 24 hours a day, 365 days a year. We can visit you to demonstrate the system before you decide to have it installed.
Anybody can become a Careline customer and there is no waiting list for Careline. Installation for urgent requests can be installed the same day.
In certain circumstances we are able to tailor the service to suit your individual needs.
All calls to Careline are recorded and in some cases, with the agreement of the customer, can be used as evidence in court, for example, intruders accessing properties and perpetrators of domestic violence
Any professional can refer somebody to Careline. Please contact a Careline Operator on 01204 335733, 24 hours a day for further details.
If you no longer wish to receive the Careline Service please telephone a Careline Operator on 01204 335733, 24 hours a day.
Careline
1st Floor
Adelaide House
Adelaide Street
Bolton
BL3 3NY
Email: Careline@boltonathome.org.uk
Tel: 01204 335733 (24 hours a day).
If you would like more information, or have a comment, complaint or suggestion about how we can improve our services or complain to us about a service you have received. A form is available from reception areas or by using the feedback form link below, alternatively you can contact us directly on 01204 335765 and we will send you one. You can also give us feedback in writing to:
Best Practice and Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ
or Email housing.complaints@boltonathome.org.uk
Apply for the Service on-line
Feedback form
Sheltered accommodation
Domestic Violence
Housing for Older People
CCTV and Concierge
All links below open in a new window
Age concern - www.ageconcern.org.uk
BMBC web-site – www.bolton.gov.uk
Benefits agency – www.dwp.gov.uk
Citizens Advice Bureau - www.nacab.org.uk
Homesforyou – www.homesforyou.org.uk
NHS Direct - www.nhsdirect.nhs.uk
Bolton Info Network - www.boltoninfo.net
Manchester Transport – www.gmpte.com
Bolton Community - www.boltoncommunity.co.uk
