My estate is on the capital improvement programme, what happens next?
When will my home be improved?
Can I find out when works will start?
Do I have to have the works done?
Why are the works being done bit by bit, instead of all at once?
Why do Bolton at Home plan the works only 2 years in advance?
How can I be influence the capital improvement programme?
How do you decide if my home is decent?
Who do you consult with before deciding on the capital improvement
programme?
What is a decent home?
When will my home be made decent?
My home is on the programme, when will the works be done?
Why is my home not on the programme?
I have been told that my repair has been passed to planned programme. What
does that mean?
What is external refurbishment?
What are whole house improvements?
Will there be any more works planned after April 2008?
My house has not been done, but the rest of the estate has. What shall I do?
Are Bolton at Home on target for meeting the Decent Homes Standard by April
2008?
My kitchen units need repairing, but my home is not on the capital
improvement programme. What can I do?
Who should I contact for more information?
Bolton at Home work with 5 constructor partners:
One of the partners will contact near to the time when the works will take place. They will tell you:
To find out if your home is on the capital improvement programme you can:
Capital improvement programme schedule spreadsheet (Excel spreadsheet, opens in a new window)
If your estate appears on the capital improvement programme we may be
able to give you a date when we hope works will start. However, you should
remember that sometimes these dates change because of unexpected problems in
previous works. Please click on the link below which opens a spreadsheet
containing full details (a full search facility will be available soon):
Capital improvement programme schedule spreadsheet
(Excel spreadsheet,
opens in a new window)
We encourage everyone to have improvement works when they are offered,
because we do not know when we would be able to come back if you change your
mind.
However, we understand that sometimes there are reasons why you may not want
works at a particular time, such as if you are ill. If this happens, please
tell us and we will try to help out as much as we can.
If there are no health and safety risks to you or anyone else, we would not
insist that the works are done.
Bolton at Home chose to improve their properties element by element (heating, electrics, and so on) for several reasons:
There are 3 main reasons why we do not make longer term plans at the moment. These are:
If you would like to have more influence or involvement in any of Bolton
at Home’s services please click here or contact:
Customer Involvement Team,
Bolton at Home,
1-3 The Courtyard,
Calvin Street,
The Valley,
Bolton at Home
BL1 8PB
Tel: 01204 335779
Fax: 01204 335662
Text Message: 07766726490
Email: citeam@boltonathome.org.uk
We look at lots of different information to decide whether your home is decent. We look at any information given to us by:
We also look at information that we have about your home. We get this information from:
We compare this information with the Decent Homes Standard to decide
whether your home is decent.
As well as this, we make sure that your home will be made decent, by
surveying your home when we do the works.
We consult with lots of different people, but many people contact us as well to give us information. We listen to each of them, either in groups or as individuals:
The government says that a decent home is one that is:
“warm, weatherproof and has reasonably modern facilities”.
It must:
If you would like more details about the Decent Homes Standard please click
on the link below: (External site, opens in a new window)
http://www.communities.gov.uk/decenthomes
We have agreed to make all Bolton at Home properties decent by April 2008.
However, this does not mean that every home will have a new kitchen and
bathroom or a new heating system; it means that your home will meet the
Decent Homes standard. For more information, please click on the link below:
What is a decent home?
The capital improvement programme lists all the works that we hope to
complete in the next two years. But sometimes we are able to give you an
idea of when in that 2 years the works will be done. If you would like to
know if this information is available for your home, please click on the
link below which opens a spreadsheet containing full details (a full search
facility will be available soon):
Capital improvement programme schedule spreadsheet
(Excel spreadsheet,
opens in a new window)
When we are nearly ready to do the works, the partners who are going to do the works will contact you with more information. They will tell you:
We may not have planned works on your home, because:
If you are still not sure why you are not included please contact the Asset Management Team.
It means that the type of work that needs to be done will be included in the
capital improvement programme. We use this type of information (as well as
other information) when we decide which estate needs capital improvement
works.
For example, if your kitchen is in a poor condition, and lots of other
properties on your estate have the same problem, we may include your estate
on the next capital improvement programme.
Unfortunately, it sometimes means that you will have to wait quite a while
before the work is done.
If the repair is urgent, the repairs and maintenance section should go ahead
with the repair in the usual way.
If you would like any more
information about this please contact the Asset
Management Team.
External refurbishment of your home should make your home wind proof and water tight. Works are only done if they are needed. The works may include:
If we know that a lot of work, or disruptive work needs doing to your home, we will arrange to do all the works at the same time. If necessary we would arrange for you to move in to another property whilst the works were being done.
Yes. Even though all our properties will be decent by April 2008, some properties will become non-decent in 2009, and some more in 2010, others in 2011 etc. This is because, for example, some roofs or heating systems, that are fine at the moment, may need repairing or replacing in 2009 or 2010 etc. The government expects us to make those homes decent again, so that all our homes are decent at the end of every year.
If the works were not done to your home at the same time as everyone else, you should get in touch with the Asset Management team and ask for help. If the works need doing, we will make sure that this happens. You can contact the Asset Management team.
Yes. At the end of March 2007 we had:
• 18,520 properties in total;
• 16,765 properties classed as decent; and,
• 1,755 properties classed as non-decent.
The works that are planned before April 2008 will make all our properties
decent by then.
If your kitchen needs repairing and your home is not on the capital improvement programme, you should report the repair in the normal way. You can telephone (01204) 338200. The repairs section should make any necessary repairs. If a kitchen unit cannot be repaired that unit should be replaced.
If you would like any further information about the capital improvement
programme you can contact us in the following ways.
Asset Management team
Adelaide House
Adelaide Street
Bolton
BL3 3NY
Telephone: (01204) 335701
Fax: (01204) 335838
E mail:
pcpfeedback@boltonathome.org.uk
