Beacon Award: Improving Housing Services by Involving Tenants

Beacon Status

Bolton Council and Bolton at Home were recently awarded Beacon Status for the way they involve customers in housing services.

In March 2006, Bolton was chosen as just one of four authorities in the country to receive the Beacon award for the theme ‘Improving Housing Services by Involving Tenants’. The Beacon scheme identifies innovation and excellence in local government and promotes improvements in local government through sharing best practice.

This is the third housing related Beacon award Bolton has received. In 2004-5, Bolton won Beacon status for Housing Renewal (external link, opens in a new window) and in 2003-4 for Tackling Homelessness.

Apart from the prestige of winning the award, Bolton at Home will also be able to benefit from participating in the Beacon scheme through opportunities to continue to improve services.

We were awarded Beacon Status because:

• We have an innovative and creative approach to Customer Involvement
• We offer a wide range of ways to get involved
• Customer Involvement is embedded in all services in the organisation
• We have a strong commitment to partnership working and Equality and Diversity

Further information

• Latest news on Bolton’s Beacon year
• Forthcoming events
• Beacon case studies

Useful links

Click on the links below for more information:

• More information on the Beacon scheme on the I&DeA website (external link, opens in a new window)
• Information on the ‘Improving Housing Services by Involving Tenants’ theme (PDF document produced by the I&DeA, opens in a new window)

Contact us

If you would like to find out more please contact:

Maria Marsden
Bolton at Home
1-3 The Courtyard
Calvin Street
Bolton
BL1 8PB

Tel: 01204 335706
Fax: 01204 335662
Email: beacon@boltonathome.org.uk