Access to your home

From time to time Bolton at Home may wish to gain access to your home for a number of reasons:-

To undertake internal repairs to your home that have been reported
Undertake the annual servicing of your gas and electric heating appliances
Prior to major repairs being undertaken
To update Bolton at Home on the condition of all properties
To carry out specialist surveys

Should Bolton at Home employees need to gain access to your property all staff will carry identification or have a pre-arranged appointment. Do not allow any person into your home if they do not carry the relevant identification. If you are in doubt please contact us by telephoning 01204 338200 24 hours a day. When reporting a repair, you can opt for a password to be used when allowing an operative or property inspector into your home. Contact Centre staff will ask you if you would like a password when you report your repair.

Comments, compliments and complaints

If you would like more information, or have a comment, complaint or suggestion about how we can improve our services or complain to us about a service you have received. A form is available from reception areas, or by using the feedback link below or contact us directly on 01204 335765 and we will send you one. You can also give feedback in writing to:

Best Practice and Performance Team
Bolton at Home
FREEPOST NAT13006
Bolton
BL1 8ZZ

Or email: Housing.complaints@boltonathome.org.uk

Useful link

For more information on repairs please click on the link below to the tenants repair manual

Tenants Repairs & Maintenance Handbook (PDF - 1mb opens in a new window)

Access to your home

Comments, compliments and complaints

Useful link

Other Useful Links